Service Calls

How does FieldOne integrate my service calls with my Customers, Jobs, Billing and Payroll in an easy and efficient matter?

The Customer Snapshot Screen provides a one-screen, tabbed file for instant access to all individual customer data. From here, you can easily manage vast amounts of customer information including company name, address, phone numbers, multiple service locations, credit information, tax codes, labor rates and trip charges, unlimited contact information and more.

Can you help minimize time wasted on unnecessary truck rolls for problems that could be solved over the phone?

Of course! With FieldOne, you can predefine problem codes and create a check list for all possible solutions. This way, when a customer calls with a problem, your receptionist can try to solve the problem over the phone. Everyone wins.

How can I figure out what types of Service Calls are generating the most revenue?

FieldOne analyzes work orders by Service Type and by how much revenue they generated over any given period of time so you can keep track of where you’re making the most money.

My labor pricing and pay types have a lot of variables and require a lot of flexibility. Does FieldOne make that easy to manage?

With FieldOne, you can easily set up different markups and parts pricing, labor pricing and different pay types for each customer/work order.

I've always wanted to charge some clients a 'Trip Charge.' Is there a simple way to do that without it being identified as work hours?

Sure. You can set up a trip charge on each job site, and each time you send a technician, the customer will be billed that charge.

What about charging my clients an Initial Charge – a minimum fee for a predefined labor time?

To make it easy for you, we included it as part of FieldOne's powerful Labor Rate feature.

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