Sky Portal

Access to information, processes, and status that impact service is vital to your customers and partners. Sky Portals extend the power of Sky to deliver self-service options to enhance the customer experience and operational integration to optimize partnership effectiveness. Sky Portals allows you to provide robust visibility and insight through customized web pages tailored to any number of customer or partner roles. Sky Portals offer flexible deployment options, including Microsoft CRM Online allowing you to deploy in the cloud, in a hosted facility, or on-premise.

Partner Portals

• Partner access to relevant functionality: inventory, parts requests, work orders, dispatch, time and material details and work order detail
• On-demand visibility into the state of operations and success metrics on partners
• Internal access to all partner activities, including work orders, part requests and returns enabling informed and effective management of partner performance

Customer Portals

• Customer self-service: view detailed installed base and entitlements, create service requests and work orders, track status details, appointment windows and expected delivery times
• Customer access to documentation, knowledge bases, and enterprise social resources
• Targeted up-sell and cross-sell messages based on customers’ interests and derived preferences from past transactions and customer profiles